goal is to allow the user to access its various devices to the specifically required applications. For companies of all sizes UC is therefore an increasingly important topic. In the survey, "UC Channel Survey 2010 "(Frost & Sullivan / Aastra) at system integrators, service providers, consultants, distributors and resellers reported only five percent of the participants that the majority of their customers already uses unified communications (UC) solutions. One reason for the current reluctance is the study of the past economic crisis. By the end displaced investment would now be made up.
this mean for the ICT specialists Issues Fixed Mobile Convergence (FMC) and Unified Messaging. The biggest business, however, is seen in the migration to IP: 80 percent of respondents said that should be expected in this area, most orders.
This result depends, together with the reasons for the use of UC services. According to the survey are cost savings and efficiency high on the list of motivations (both 85 percent). Followed by mobility and home working (81 percent). Efficient processes are important for financial service providers, traditionally a major role. For this reason, survey participants see this sector as the largest buyer of UC solutions. In second place is the IT and telecom-munication industry, followed by service providers in the areas of real estate, consulting and accounting.
municipal utility or managed services? The boundaries between information technology (IT) and telecommunications (TC) blurred not only technologically, but also in the operational models. TK was in the conceivable, until recently, only the classic-house operation, are now different forms of outsourcing, especially as managed services and hosting possible. For both data and voice are on the same IP-based networks run. And network operators will offer faster connections at ever lower prices.
For many small and medium-sized enterprises (SMEs) is the proper operation of the communication system is still the preferred option - that shows the current Berlecon Case Study Report "Unified Communications for SMEs". For one thing straight, the carrier only recently with the service offerings on the market. Second, delay the responsible persons - to give their communications solutions from the hand and refer to as external service - as well as in IT. Security concerns play an important role: Since at UC not only many sensitive data but also voice communication routed through a few servers, the risk of failure or unauthorized access by third parties seems particularly high.
Shared Services Some SMEs have been working with UC Shared Services. A shared service center offers medium-sized businesses several advantages:
- cost reduction: the cost of server infrastructure significantly reduced. For many small businesses, modern ICT solutions will result in the first place economically. The central administration of the UC solution also reduces operational costs.
- Flexibility: For UC and VoIP services are also available to other sites, is only a network connection to the Shared Service Center needed. Thus, entrepreneurial growth strategies are easier to implement because new branches will be procured for little additional infrastructure needs.
This assumes, of course, that wherever the company operates or plans to expand to provide the system operator lines are available can. The UC solution itself must be sufficiently scalable. For real-time communication also ensures high quality of service particularly important postulates Berlecon - it should by the network operator on the basis of service level agreements can be guaranteed. Because at UC data, voice, instant messaging, and possibly even video over a common IP network are routed.
intermediate step toward outsourcing? companies that implement shared services, collect valuable experience with VoIP and UC as a service: Communication services can be implemented efficiently without a complete ICT infrastructure in each location. This is the step that the first internal service an einen externen Partner auszulagern, immer leichter. Spätestens im kommenden Jahr werden viele Technologiehersteller und Netzbetreiber massiv mit Managed-Services- und Hosting-Angeboten auf den Markt drängen – Shared Services könnten sich ihnen als Wegbereiter erweisen.
Erwartungen und Hürden In Österreich hat das Technologie- und Organisationsberatungsunternehmen HMP kürzlich die erste österreichweite Studie zu Unified Communications veröffentlicht. In der Untersuchung befragte HMP gemeinsam mit dem Report Verlag heimische CEOs und CIOs nach den Einschätzungen, Bedürfnissen und Hürden zum Thema Unified Communications. 225 Manager aus den unterschiedlichsten Branchen gaben dabei Einblick in the current situation of their company. HMP manager Thomas Schmutzer ". Is quite clear the study shows that UC is primarily used for the improvement of customer services and internal processes"
The major expectations of UC solutions in the improved internal collaboration (64 percent) and lower total cost (47 percent) are set. The use of UC in Customer Care / Support will be assessed 83 percent of participants in the most effective. Other top selling ranges are used (60 percent) and administration (50 percent). The largest sources of savings seen by UC 60 percent of respondents in the acceleration of business processes. Thus, future Investment in process improvement through the anticipated savings will be justified
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