Homes Dresses Games For Me

Column: Unified Communications, an approach


Ask yourself once in a way in which communication is the most important part a process in your company. The UC-column in the report.

Schmutzer Thomas is CEO of consulting GmbH HMP is a good starting point for Unified Communications, with the business processes involved and to consider where potential for UC would be and where the use of UC makes sense at all, "the last paragraph of my last column appeared in the report. The first question that imposes itself immediately now is: "And exactly which processes to start"? communication is a cross-section process, thus a good answer would be: ". There, where communication is the most" But where is it not communicating please? At least since Paul Watzlawick, we know that one "can not not communicate". A good approach is to start with those processes, where many people involved from different areas and departments, or there is a high intensity of communication. It is therefore necessary to find out where communication is the most important part in a process. customer care processes or product developments are good examples of a very intense coordination effort, for high density of communication within the company, but also with customers and partners. Processes, however, each company run individually and colored by their culture, so often different from the same processes in the same industry. It is therefore essential for a successful UC deployment, to find the right company-specific processes. The indicators to identify processes, wo UC einen Mehrwert bringt, sind zum Beispiel Kommunikationsintensität, Anzahl der involvierten Personen, Kommunikationskosten, Abstimmungsbedarf und Durchlaufzeiten. Wenn Sie also Ihr Unternehmen durchleuchtet und identifiziert haben, wo bei all diesen Indikatoren das Ergebnis hoch erscheint, dann haben Sie einen Überblick darüber geschaffen, bei welchen Prozessen UC Ihrem Unternehmen Mehrwert bringen kann. In einem nächsten Schritt benötigt es eine detaillierte Analyse der Tätigkeiten in den eben identifizierten Prozessen, um herauszufinden, welche UC-Tools wie zum Beispiel Collaboration oder Whiteboarding Veränderungen und Verbesserungen in den Unternehmensabläufen bringen. Nun haben Sie the starting point to evaluate where UC can help your company.