"A good starting point for UC, therefore, is to deal with business processes to consider and where potential for UC would be and where the use of UC makes sense at all. "So the last paragraph of my last column, published UC.
The first question which then immediately imposes is "And exactly which processes to start"?
communication is a cross-section process, so would be a good answer "There, where communication is the most". But where will they not communicate if you please? At least since Paul Watzlawick, we know that it "does not, can not communicate."
A good approach is to start with those processes, where many people are involved from different areas and departments, or there is a high intensity of communication. It is therefore necessary to find out where the most important part is communication in a process. Customer care processes or product developments are good examples of a very intense coordination effort, for high density of communication within the company, but also with customers and partners.
processes, however, each company run individually and colored by their culture, so often different in the same industry the same processes from. It is therefore essential for a successful UC deployment, the company-specific processes related to the right.
identify the indicators to processes where UC has an added value, so for example, communication intensity, number of people involved, communication costs, the need for coordination and processing time.
So if you your company have screened and identified, where all these indicators, the result is "high", then you have created an overview of teach what processes UC your company added value . needed in a next step a detailed analysis of the activities in the newly identified processes to find out that bring UC and collaboration tools such as whiteboarding changes and improvements in business processes.
Now they have to evaluate the starting point for where UC can help their company. Thomas Schmutzer
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